Reference

Know Your Rights Before You Play

These legal terms set out what we commit to and what we expect from you when you use 74jili — covering account access, payment handling via GCash, Maya, and InstaPay, data use, and how disputes are handled.

Account TermsGCash & Maya TransactionsData & PrivacyJurisdiction ConditionsContact Your Rights
74jili Know Your Rights Before You Play
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

We keep your account data under SSL encryption and apply strict access controls at every layer — from your login credentials to the payment details linked to your GCash or Maya wallet. Here is what that means in practice for your account.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a summary of what we hold by contacting support through the in-account help desk.

Cookie Policy

We use session and analytics cookies to keep your account active and improve page performance. You can manage cookie preferences through your browser settings at any time.

Account Access Controls

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from Account Settings and contact support.

Payment Data Handling

Your GCash, Maya and InstaPay details are used only to process the specific transaction you authorise. We do not store full wallet credentials beyond the scope of that instruction.

REACH OUR TEAM

Contact Us About a Legal or Account Matter

If you have questions about how our terms apply to your account — a disputed transaction, a data request, or a clause you need clarified — our support team handles legal and account queries directly. Use the channels below to get a response from the right department.

Team online

Live Chat

Open the chat widget from your account dashboard. This is the quickest path for active transaction disputes or account-access questions during support hours.

Email Support

Send detailed legal or data-request queries to our support email. Include your registered account details so we can match your request to the correct file.

In-Account Help Desk

Log in, go to Account Settings, then select Help. This routes your query directly to the compliance team for policy and account-rights matters.

Answers to Common Legal and Policy Questions

These are the questions we receive most often about account rights, data handling, and how our terms apply to Philippines players using local payment methods.

Yes, if you are an eligible player under local law and you have opened an account, these terms govern your use. Access and features may vary depending on what local law permits in your specific area.

Yes. Submit a data-access request through the in-account help desk or via support email. Include your registered account details so the compliance team can locate and package your records.

Funds in your account wallet remain yours subject to verification of identity and compliance with our terms. We will communicate the steps to release or return funds through your registered contact details.

Open a dispute through live chat or the in-account help desk within the timeframe stated in our payment policy. Provide the transaction reference number and your InstaPay details to speed up the review.

We post all changes on this page with the effective date noted at the top. We aim to notify you via your registered email for material changes that affect your account rights or payment conditions.

Contact our compliance team directly via the support email channel. Describe the issue clearly and we will investigate within the period specified in our data-handling policy for your jurisdiction.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.